Frequently Asked Questions (FAQs)

At Project Guerilla, we understand that outsourcing parts of your business operations is a big decision. Below, we’ve answered some of the most common questions contractors have about our services.

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GENERAL QUESTIONS

  • What is Project Guerilla?

    Project Guerilla is a Business Process Outsourcing (BPO) and consulting company that helps roofing company streamline operations, scale their businesses, and increase efficiency. We handle tasks like lead management, estimates, permits, invoicing, insurance claims, recruiting, and more, We help roofing contractors scale their company.

  • How can outsourcing keep my admin support consistent—no breaks, no rehiring, no retraining?

    Outsourcing eliminates the burden of administrative tasks, follow-ups, and paperwork, allowing you to focus on scaling your business. It also reduces overhead costs, improves workflow efficiency, and ensures that no critical tasks fall through the cracks.

  • How do you ensure confidentiality and data security?

    We use secure systems, encrypted communication, and strict internal protocols to protect your business data. Our team is trained to handle sensitive information with the highest level of professionalism and security.

Services & Packages

  • What services do you offer?

    We provide a wide range of business support services, including:

    • Lead Management & CRM Entry
    • Estimate & Contract Management
    • Permit & License Management
    • Material & Installation Coordination
    • Insurance Claims & Supplementing
    • Invoicing & Payment Follow-Ups
    • Inbound Call Handling
    • Recruitment & Employee Onboarding
    • Lien & Compliance Management
    • Inbox & Report Management

    For a full breakdown, visit our Services page.

  • What’s the difference between the Essential, Plus, and Supreme packages?
    • Essential Package – Covers foundational services like lead management, estimating, contracts, invoicing, and CRM documentation.
    • Plus Package – Includes all Essential services plus permit management, inspection scheduling, and license renewals.
    • Supreme Package – Includes all Plus services plus insurance claim management, supplementing, and additional follow-ups.

    We also offer custom add-ons if you need specific services outside of a package.

  • Can I customize my package?

    Yes! If you don’t see the exact combination of services you need, we can create a customized outsourcing solution for your business. Contact us to discuss your requirements.

  • How does your pricing work?

    Pricing varies based on the services you select, your business size, and workload volume. Some services, such as supplementing for insurance claims, are charged as a percentage of the increased claim amount.


    To get a detailed quote, reach out to us for a free consultation.

Getting Started

  • How do I sign up for services?

    Getting started is easy!

    1. Contact us with a Calendly link
    2. Choose a service package that fits your needs.
    3. We handle onboarding and integration into your workflow.
  • How long does onboarding take?

    Most clients are fully onboarded within 7 days, depending on service complexity.

  • What if I need a service that’s not listed?

    If you have a special request, let us know! We can customize solutions or provide à la carte services where needed.


    Have more questions? Contact us today!